According to PCtech , CSG Systems International, Inc., a trusted global partner to launch and monetize digital services, has announced that the company will extend its managed services agreement with MTN South Africa.
The managed services agreement entails system management and support of the carrier’s retail billing operations, credit vetting and number portability.
This new five-year agreement extends CSG’s responsibilities to all of the proprietary and bespoke platforms currently in use by MTN.
“The extension of the business relationship with CSG International will go a long way towards helping MTN to simplify and streamline our operations, while ensuring that we improve the quality of the services we provide to our customers,” says Benjamin Marais, chief information officer, MTN SA.
CSG and MTN have a long-standing partnership that spans over a decade. In 2014, MTN appointed CSG to provide its deep domain expertise of technology and processes, as well as knowledgeable resources for MTN’s wholesale business operations.
“Around the world, CSG’s mission is to help our clients simplify their operations, maximize their value, and innovate for the future. Our evolving relationship with MTN is a perfect example of how we are achieving that goal year in and year out,” said Phillip Yoo, president of CSG International’s Global Carrier Business.
“As MTN’s business continues to develop and transform, CSG is prepared to offer the people, processes and technology they will need for success.”