EXL launches customer support centre “with a view”

EXL's state-of-the-art customer support centre in the Portside Towers. EXL's state-of-the-art customer support centre in the Portside Towers.

EXL (NASDAQ:EXLS) a multinational business process solutions company opened its brand new call centre in the Portside Towers overlooking Cape Town yesterday. The “new delivery location” will provide English-language customer experience support services.

Mayor Patricia De Lille cut the ribbon at an event at the site commented that the city is pleased to welcome the state-of-the-art facility and the skills and jobs it will create. Already sporting a staff of 60, EXL aims to expand its South African operations to up to 3,000 within the next five years.

The call centre and business processing and outsourcing (BPO) sector is one of the provinces fastest growing, with the services sector accounting for two thirds of the provincial GDP.

“EXL continues to expand our global delivery model, and we are excited about the opportunities we are seeing from companies who want to leverage our differentiated capabilities to drive better experiences for their customers,” said Rohit Kapoor, Vice Chairman and CEO, EXL. “We’re committed to growing this center and will continue to invest in new ways to partner with our clients to improve business outcomes.”

The centre will service EXL’s clients globally, but is particularly suited to the UK and European markets given the cultural similarities and time zone advantages.

“Cape Town is the latest addition to our expanding footprint, and we are excited to tap the rich talent pool within the country,” said Pavan Bagai, President and Chief Operating Officer, EXL. “South Africa is a key extension of our global delivery model, which offers greater choice and flexibility as part of our operations management services. We’re delighted with the support we have received from our anchor UK client, local partners and advisors.”

By Jenni McCann

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