PFG Building Glass is set to implement the innovative StratoPOD solution – a mobile business application for delivery documentation – developed by the Strato IT Group.
Upon completion the project will facilitate the automation of logistic processes and the digitisation of delivery and other transport-related documentation.
“The situation that led to the implementation of the StratoPOD project was primarily focused on developing a software application to improve the management and control of the business’s proof of delivery (POD) documents,” explains Dave Koster, Customer Services Manager, PFG Building Glass.
The current manual system was prone to inaccuracies, inconsistencies, as well as lost POD paperwork. This resulted in disputes over delivered goods.
“Further to the manual process, additional resources are employed to manage the POD administrative burden. The task of receiving, filing, scanning and indexing hard copies of PODs is not seen to be a value adding process.”
The Strato IT Group, in conjunction with PFG Building Glass, identified how StratoPOD could support PFG’s goal of implementing a solution that would facilitate timely and accurate deliveries to ensure optimal customer satisfaction.
One of the most important benefits of the solution is its real-time proof of delivery visibility and its ease of scalability, which can be rolled out within other divisions.
In addition to an immediate improvement on previous outmoded methods, lasting benefits will extend to PFG’s finance, accounts and IT teams, as well as end users.
“Once fully implemented, there will be significant benefits and an immediate return on investment (ROI) in terms of streamlining business processes, while also providing PFG with real-time data that can be used to improve the overall customer service experience and decision making within the business,” concludes Koster.