Xneelo has won three awards in the 15th annual Stevie® Awards for Sales & Customer Service. A gold award for Customer Service Department of the Year, a silver for Customer Service Success – Technology Industries and another silver for Front-Line Customer Service Team of the Year – Technology Industries.
The Stevie Awards are a global business award, created in 2002 to honour the positive contributions of organisations and working professionals worldwide.
Usually, the winners are announced at a live event. This year, due to the pandemic, this was replaced by a virtual notification. More than 2,300 nominations from organisations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition.
Previous gold Stevie Award winners include Dell Technologies, MailChimp, IBM, and WP Engine.
Judges comments
The winners were determined by the average scores of more than 160 professionals worldwide on nine specialised judging committees. Entries were considered in more than 90 categories for customer service and contact centre achievements. Below are a few of the comments xneelo received from the panel of judges:
“Having a team that can resolve technical difficulties with speed coupled with a human touch is excellent customer service.”
“Web hosting is a big industry with a lot of big players, sustaining in this industry itself is a big challenge and xneelo has done it very efficiently.”
“Impressive performance over an extended period is evidence of a service culture in action. This confirms that success involves not only a convincing product offering but also a service promise kept.”
We are partners in our customers’ business interests
“We see ourselves as partners in our customers’ business interests, enabling them to make their businesses a success,” explains Brand Manager Athena Turner. “That’s what motivates us, and why the individual reviews we get from customers – either directly or on platforms like HelloPeter and Google – are important to us. That said, external validation from an international company like the Stevie® Awards shows us that our customer service is amongst the most efficient worldwide, and that’s a great motivator too.”
“At xneelo, we have a single focus: to be Trusted in Hosting. Everything we do – from the infrastructure we’ve developed to our customer service and the tools we’ve created to support our customers as they build their businesses – revolves around this motto”.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
