The City has launched its first service-related municipal app under the banner of the City of Cape Town. Users can find the latest load-shedding schedule for their area, report a fault, access e-Services and stay up to date with news and events.
‘The City’s mobile app is available for download in the Apple App Store and Google Play Store. Customers can view their area’s load-shedding status and timetables, use the app to log service requests, comment on public issues that affect them and log in to e-Services to access and pay their municipal bills.
‘Over the past year, the City piloted a load-shedding app to address residents’ growing demand for fast and accurate information during the load-shedding crisis. The load-shedding app was downloaded by 47,000 users on Android and 34,960 users on iOS.
‘The application not only improved services to our customers but also pushed the City’s digital transformation goals by providing lessons which are being used wider in the City for the creation of future digital applications, including the new mobile app,’ said Deputy Mayor Eddie Andrews.
The City’s new App is in line with the vision of enhancing transparency and efficiency of operations by bringing services to the digital age. The app is a fantastic resource for news about the city, events, alerts on service disruptions, and significant links to the official website.
The new App allows you to:
· Find a local councillor
· Have your say (residents to participate in local government decision-making)
· Report faults
· Read the latest news
· View the latest City events
· Info on planned service outages and road closures
‘I’m extremely excited about the progress we’ve made over the past year, the app will continuously be improved over time and we hope customers will reap the benefits of having a one stop shop for all City info. Residents can also check the status of their requests,’ added Deputy Mayor Andrews.’
Download the City of Cape Town app ad-free and at no cost from the Apple App Store and Google Play Store by searching for “City of Cape Town”. The City will be adding the App to the Huawei gallery in the coming months.
