TO ensure the best possible client service, Ctrack’s Central Support Centre is split into the dedicated divisions of Bureau, Fleet and Technical Support divisions.
Ctrack’s Bureau Service is the full outsourcing of fleet control room activities, backed by advanced data analytics and reporting.
Dedicated fleet controllers monitor vehicle movements, incidents, alerts and alarms from its 24/7 Central Support Centre, providing real-time support to optimise fleet operations.
Experienced fleet consultants interrogate and interpret vehicle data to provide the insights and actions needed for future cost reductions and operational improvements, saving clients costs and enabling them to focus on their core business.
Bureau agents are skilled in investigating and interpreting both primary and secondary alarms, or the combination of alarms to act swiftly in any situation. These skills are honed through regular training which ensures rapid and appropriate response to recovery activations or medical emergencies.
All client information is strictly confidential and secured and Ctrack employees are subject to regular security screening to maintain security integrity and quality standards.
Risk reduction through accurate alarm monitoring and quick recovery response is available both nationally and across borders. And direct and continuous feedback between Ctrack agents, recovery teams and the client covers all ’need to know’ bases.
The bureau service can be adapted to suit the operational needs of each client and is supported by a thorough service level agreement.
Ctrack Fleet
Ctrack Fleet includes 24/7/365 fleet monitoring, emergency response and the provision of panic and tamper alarms. Parameters monitored include driver behaviour, fuel consumption and optimised travel routes. Other services include vehicle immobilisation, stolen vehicle services and bodyguard / vehicle escorting duties.
Clients receive weekly reports indicating vehicles that are active, non-active or due for repairs. Weekly contact confirms necessary installations, maintenance and repairs. The nearest Ctrack branch is then contacted to ensure bookings are assigned and completed where applicable. Dedicated fleet controllers perform daily health checks and incorporate fleet management software and rich fleet analytics as part of the Ctrack Fleet offering.
Ctrack Technical Support
Ctrack Technical Support is responsible for vehicle and driver setups and the creation of vehicle profiles and business groups. This team creates cost centres, performs unit testing, schedules reports and sets up and manages message forwarding plus, providing software usernames and passwords, handling technical and software queries, sets up points of interest, geozones, waypoints and no-go areas with appropriate alarms.
Advanced software, combined with a fall back system in case of GPS signal jamming, extends to the active monitoring of rollover and severe G-forces, enabling agents to dispatch emergency services, should an accident occur.
Ctrack’s access to EVAC24, means a phone call is all that is required to dispatch the closest ambulance and have injured personnel taken to the most appropriate hospital for treatment.
Ctrack’s Central Support Centre means cargo and assets remain Always Visible!
