Airports Company South Africa (ACSA) is proud that Cape Town International Airport (CTIA) and King Shaka International Airport (KSIA) have been rated as some of the best getaways in the world at the 2025 Skytrax World Airport Awards.
Cape Town International Airport (CTIA) received three major accolades, Best Airport in Africa, Best Airport Staff Service in Africa, and Cleanest Airport in Africa.
King Shaka International Airport (KSIA) in Durban has been recognised as the Best Regional Airport in Africa, reaffirming its status as a top-tier regional hub committed to delivering seamless and customer-focused airport experiences.
The 2025 Skytrax awards were held on Wednesday 9th April 2025 during the Passenger Terminal EXPO in Madrid, Spain.
“These awards, based on feedback from passengers of over 100 nationalities, who evaluated their experiences across more than 575 airports globally, is a reflection of the dedication of our teams and the faith that passengers continue to place in our airports,” said ACSA CEO, Mpumi Mpofu.
“Our goal is to provide a seamless, safe and enjoyable travel experience for all who pass through our airports. These recognitions affirm that we are on the right path and inspire us to continue raising the bar,” said Mpofu.
In another recognition of excellence across the ACSA network, the InterContinental Hotel at O.R. Tambo International Airport was named Best Airport Hotel in Africa, underscoring ACSA’s commitment to providing holistic travel experiences that extend beyond the terminal.
Skytrax conducts the world’s largest annual airport customer satisfaction study in 575 airports in 100 countries. The passengers evaluate their experiences across more than 575 airports globally between August 2024 and February 2025.
The survey assesses key performance indicators across the entire passenger journey – from check-in, arrivals and transfers to shopping, security, and gate departure.
“ACSA extends its gratitude to every traveller who shared their experiences and cast their vote. This vote of confidence reaffirms our commitment to acquiring, developing, and managing world-class airports that not only deliver exceptional customer experiences but also drive socio-economic development for South Africa,” said Mpofu.
