Tag: customer experience
Retailers, no matter where in SA, need rapid on-site IT supportÂ
While conditions for South African consumers are not ideal, with the Reserve Bank keeping the repo rate unchanged amidst global economic headwinds and risks,...
Retailers need a rock-solid payment ecosystem to enhance customer experience during peak periods like...
By Andrew Wilmot, Customer Experience Executive at Ecentric Payment Systems
South Africa’s interest in Black Friday has been higher this year than during any of...
TTEC opens new global customer experience delivery center in Cape Town
Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint
TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and...
Banking on Chat: How AI Makes ‘Cents’ for Finance Companies
The digital customer experience (CX) landscape is continually evolving, with AI playing an ever-growing role in helping businesses, including those in the finance sector,...
Cape Town calling: Big Business Process Outsourcing opportunities for British investors
Alderman James Vos, the Mayoral Committee Member for Economic Growth, participated in engagements with investors and other business leaders in London to highlight corporate...
Revolutionising retail efficiency through the power of the cloud
Neil Coetzee, Head of Engineering at redPanda Software
Technology has become not just a tool, but a catalyst for transformation to bring greater efficiencies as...
Opinion Piece: How investing in data can help to improve business agility and the...
By Gary Allemann, MD at Master Data Management
We live in a new reality post-Covid-19, where customers are more digitally savvy, online 24/7 and have...
SAA and Nedbank launch world first with the SAA Voyager Cheque Card
South African Airways (SAA) Voyager and Nedbank today launched a first in the world - a cheque card which guarantees users to earn air miles...
Know the difference between customer service and customer experience
Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who...
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City delivering real change
Behind every budget line, every policy, and every project there are real people, real challenges, and a shared future we are shaping. In a...