Tag: Customer Service
Building customer loyalty in the e-commerce age
The online marketplace has changed dramatically since Covid, and big international players entering the market and technological advancements like AI are further changing the...
The Crazy Store celebrates the opening of their 500th store!
The Crazy Store, South Africa’s leading value retailer, has opened its 500th store in Bayside Mall, situated in Blaauwberg, Cape Town.
Since the start in 1997,...
Sasol wins Petrol Stations: Forecourt Industry Award for third consecutive year in the 2024...
SOUTH African fuel brand Sasol has been named the customer experience winner in the Petrol Stations: Forecourt Industry for the third consecutive year, as...
B.E.D. Burgersfort celebrates successful collaboration with WADA Group at platinum mine
BOLT and Engineering Distributors (B.E.D.) Burgersfort is pleased to announce its successful collaboration with WADA Group, in the supply of pump spares to a...
Burger King® South Africa has launched the “How We Serve a King” campaign, emphasising...
The campaign aims to highlight Burger King's dedication to providing excellent service and value to its customers.
As the Home of the Whopper, Burger King®...
“From the Bee in my Bonnet column” – Customer service – what’s that?
SOME days are good, others not so much but after spending hours seeking ‘customer service’ and coming up with nuts, it’s time to call...
Supply Chain Services Supplier of the Year award for GLTC
Testimony to its unparalleled customer service capabilities, Goscor Lift Truck Company (GLTC) has been named Supply Chain Services Supplier of the Year 2022 by Africa’s...
The cost of bad customer service
Recently while trying to purchase a small office heater for my wife, at a local large retailer. I experienced what can only be classified...
RSA Litho; Do your homework
REPUTATION
What to look for when picking a printing company for your business. Firstly look into their reputation to avoid any disappointments. Deal with a...
Know the difference between customer service and customer experience
Customer service and customer experience are often confused or used interchangeably. We clarify the difference between the two terms. Are you among the people who...
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City delivering real change
Behind every budget line, every policy, and every project there are real people, real challenges, and a shared future we are shaping. In a...